RETURNS & REFUND POLICY
At CozyoGiftBox, your satisfaction means everything to us. If you are not completely happy with your purchase, we’re here to help.
30-Day Satisfaction Guarantee
We offer a 30-day return window from the date your order is delivered.
You may request a return or exchange if:
-
Items are unused, unworn, and unwashed
-
Products remain in original packaging
-
All tags, accessories, and inserts are intact
-
No stains, odors, damage, or signs of wear are present
To help maintain hygiene standards, please try on wearable items over your own undergarments.
We reserve the right to refuse returns that do not meet these conditions.
Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned or exchanged once used:
-
Intimate apparel
-
Personal care products
-
Customized or personalized items
-
Final sale or clearance items
Size & Fit Assistance
We strongly recommend reviewing our size guide before placing an order to ensure the best fit.
If you are between sizes, we suggest choosing the larger size for greater comfort.
U.S. Size Exchange Support
Customers located in the Contiguous United States are eligible for:
-
One free size exchange per order
-
A complimentary return label for the first exchange
After the first exchange, customers are responsible for any additional shipping costs.
This service is currently not available in Alaska, Hawaii, Puerto Rico, U.S. Virgin Islands, or international regions.
If your item does not fit properly, please contact us and we will gladly assist you.
How to Request a Return
To initiate a return, please follow these steps:
Step 1 — Email Us
Contact: support@cozyogiftbox.com
Step 2 — Provide Details
Include:
-
Your Order Number (example: #123456)
-
Clear photos of the item(s) showing tags and original packaging
-
The reason for your return request
Step 3 — Wait for Approval
Our support team will review your request and provide return instructions.
Due to high inquiry volume, please allow 1–3 business days for a response.
Emails are not processed on weekends or public holidays.
Please do not return items without prior authorization.
Return Shipping Costs
Customer Responsibility
Customers are responsible for return shipping costs when:
-
Incorrect size selected
-
Change of mind
-
Preference-based returns
Original shipping fees and customs duties are non-refundable.
Quality Issues or Our Error
If the return is due to:
-
Damaged items
-
Manufacturing defects
-
Incorrect item received
We will:
-
Provide a free return label (U.S. customers only)
-
Cover the return shipping cost
Refund Process
Once your return is approved and received:
-
Please send us your return tracking number
-
Our team will inspect the returned package
-
Refunds will be issued to your original payment method
You will receive an email confirmation once the refund has been processed.
Refund Timeline:
Funds typically appear within 5–10 business days, depending on your bank or payment provider.
Order Cancellation
Orders may be canceled within 48 hours of placement for a full refund.
After 48 hours, orders may already be processed or shipped and cannot be canceled.
International Returns
At this time:
-
We do not offer free returns or exchanges for international orders
-
International customers are responsible for return shipping fees and exchange postage
Important Notes
-
Items showing artificial damage or misuse will not be accepted
-
We recommend using a trackable shipping service for returns
-
CozyoGiftBox is not responsible for lost return packages
Need Help?
If you have any questions about returns or refunds, our support team is happy to assist you.
Email: support@cozyogiftbox.com
Return Address
NANYUAN TECHNOLOGY INC
25 1ST AVE SW, STE A
WATERTOWN, SD 57201-3507
If you have any questions, please email us—we’re here to help!